A hot potato: Meta employees and contractors have had access to an internal system for recovering user accounts for a while now. The deployment of this tool grew dramatically over the last few years, giving even more users permissions. Now, the company appears to be cracking down on access. One reason may be misuse within Facebook's own customer service.
In context: It's a sad fact that many women on social media will have unintentionally viewed an unsolicited nude photo in their DMs at some point. It's a problem that's especially prevalent on Instagram, but a new tool could help prevent such incidents, and without compromising the receiver's privacy.